Frequently Asked Questions

Everything you need to know about shopping at The Swivel Shop.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your new look sooner.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your prepaid return process.

How do I know which size to choose?

Each product page features a detailed size guide. Since we curate various designers, we recommend checking the specific measurements for every garment to ensure the perfect fit.

Do you ship internationally?

Yes, The Swivel Shop ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.

How should I care for my garments?

To keep your pieces in pristine condition, we recommend following the care label instructions inside each item. Generally, delicate fabrics benefit from cold hand-washing and air-drying.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and ‘Buy Now, Pay Later’ options via Klarna and Afterpay.