Returns & Exchanges

At The Swivel Shop, we want you to love your new style, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Our streamlined process ensures your wardrobe update is as seamless and stress-free as possible.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Select your preferred return method to receive a pre-paid shipping label via email, which you can print at home or show as a QR code at the drop-off point.

3

Package Your Items

Place your items in their original packaging, ensure all tags are intact, and securely seal the box before attaching the return shipping label.

4

Receive Your Refund

Once our warehouse receives and inspects your package, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing